This Privacy Policy applies to the services offered by Only You Aesthetics, its related entities (collectively referred to as "Only You Aesthetics," "we," "our," or "us").

Your privacy is important to us, and we take the responsibility of handling your personal information very seriously. We comply with the Privacy Act 1988 (Cth) (Privacy Act) and recognize that individuals have a right to control how their personal information is handled.

Our Privacy Policy describes in detail how we collect, use, and disclose your personal information, how you can access and correct your personal information, and how you can make privacy complaints.

By using our website, services, or by providing any personal information to us, you consent to our collection, holding, use, and disclosure of your personal information as set out in this Privacy Policy.

Personal Information We Collect

For the purposes of this Privacy Policy, personal information includes your:

• Name and date of birth;

• Contact details and emergency contact details;

• Treatment details;

• Before and after treatment photographs;

• Any personal information captured by CCTV (as covered by our CCTV Policy);

• Payment information such as bank accounts or credit card details;

• Payment history;

• Sensitive information such as medical information provided by you and collected by us as part of your treatment file, details of telehealth consultations, and any allergies you may have.

We may also collect information relating to your access and use of our website, including social media accounts or apps, IP address, device type, browser information, time and date of access, location data, webpages visited, and other website-related information, including through the use of internet cookies.

Information that does not disclose your identity or enable your identity to be ascertained will not be classified as personal information and, therefore, will not be subject to this Privacy Policy.

Collection of Your Personal Information

We collect personal information about you where you provide it to us or where required by law. We collect your personal information primarily to enable us to provide you with our services and products, including:

• When you use our website, such as purchasing a treatment, making a booking, or creating a customer account;

• Completing a ‘client card’ before or during your visit to our clinic;

• Contacting us via phone, email, or social media with a query or complaint;

• During treatment consultations;

• Providing feedback about your experience with us.

You are not obliged to provide your personal information to us; however, if you do not provide it, we may be unable to offer you services or products.

Use of Tracking Technologies

We use tracking technologies such as cookies and web beacons to enhance the functionality of our website. These technologies allow us to monitor website activity and improve user experience. While they do not personally identify you, they do recognize your browser. You may disable these technologies via your browser settings, but this may affect the availability of our services.

Use and Disclosure of Your Personal Information

We use your personal information to:

• Provide you with our services and products;

• Create a record of your treatments and preferences;

• Publish before and after treatment images (with your consent);

• Contact you with information about our products, services, and special offers (with your consent);

• Obtain feedback from you;

• Record statistical data for internal marketing analysis;

• Comply with legal and regulatory obligations;

• Enable our medical practitioners to provide consultations;

• Conduct internal medical and treatment research;

• Fulfill any additional purposes notified to you before obtaining your consent.

We may share your personal information within our group of companies to provide a seamless customer experience. We may also disclose your personal information to third-party service providers such as IT service providers, marketing agencies, and research firms, some of which may be located overseas. We take reasonable steps to ensure that overseas service providers comply with Australian privacy standards.

Direct Marketing

We may send you direct marketing communications about our services. You can opt out of these communications at any time via the unsubscribe link in our emails or by contacting us at only.you.aesthetics@outlook.com.

Storage and Security of Your Personal Information

We store your personal information securely in both electronic and hard copy formats. We implement a range of security measures, including electronic and physical access restrictions and encryption, to safeguard your personal information against loss, interference, and unauthorized access.

We require third parties with access to personal information to implement similar security measures. We destroy or de-identify personal information when it is no longer needed.

Access and Correction of Your Personal Information

You have the right to access and update the personal information we hold about you. To do so, please contact us at only.you.aesthetics@outlook.com or visit our clinic. We may charge a reasonable fee for retrieving your information.

Complaints and Further Information

For privacy-related inquiries or complaints, please contact:

Privacy Officer
Only You Aesthetics
Address: 903b South Rd, Clarence Gardens SA 5039
Phone: 0421 404 616
Email: only.you.aesthetics@outlook.com

If you are not satisfied with our response, you may lodge a complaint with the Australian Privacy Commissioner.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use of our services after any changes constitutes acceptance of the revised Privacy Policy.